Privacy Policy

1. Introduction

This Privacy Policy describes how Novale Academy ("Company," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website novaleacademy.com, use our services, or interact with our communications, including SMS and email.

By accessing or using our services, you consent to the practices described in this policy.

2. Information We Collect

a. Personal Information You Provide

We may collect information that you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Billing and payment information
• Account login credentials
• Messages or communications you send to us

b. Automatically Collected Information

When you access our website, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited and time spent
• Referring URLs
• Cookies and tracking technologies

3. Use of Your Information

We use your information to:

• Provide and manage our services
• Communicate with you via email, SMS, and notifications
• Process transactions and payments
• Send educational content and updates
• Improve our website and user experience
• Comply with legal and regulatory requirements

4. SMS & A2P 10DLC Compliance

By providing your phone number, you expressly consent to receive:

• Transactional messages
• Account notifications
• Customer support messages
• Marketing or promotional messages (if opted in)

Message frequency may vary. Message & data rates may apply. You may opt out at any time by replying "STOP" to any message or contacting academy@novale.com.au for help.

We do not share or sell mobile phone numbers to third parties for marketing purposes.

5. Cookies & Tracking Technologies

We may use cookies, web beacons, and similar technologies to analyse traffic, remember your preferences, and improve functionality. You can disable cookies in your browser settings, though some features may not function properly as a result.

6. Sharing of Information

We may share your information with:

• Service providers (payment processors, CRM, email/SMS platforms)
• Legal authorities when required by law
• Business partners for service fulfillment

We do not sell your personal data.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of internet transmission is completely secure.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent

To make a request, contact academy@novale.com.au.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.

11. Contact Information

Novale Academy
Email: academy@novale.com.au
Address: 13/28 Garling Road, Kings Park, Sydney NSW 2148